Perkuat Customer & Employee Experience Anda

“Before we had Freshchat and Freshdesk, we were struggling with the growth of customer operations. First Contact Resolution is one of the most important metrics for us. This is where Freshchat helps us incredibly“

“After using Freshworks’ solutions, for integrated channels, we are able to tracking all clients/freelancers’ history and serve
them better. Clear agent performance dashboard. Allows management to make decision better“

“Freshworks’ solutions are simple and make us easier to pull data and review customer responses. The canned response feature can help us to answer customer questions accurately and quickly. WhatsApp integration simplifies our team answering customer questions.“

“Thank you Freshworks for making our customer service team works easier.“

“Easy to use, allowed us to deliver better support to all our users. And always receive fantastic support from the Weefer team at Freshdesk.“

“Freshdesk is very helpful and offers many solution articles. The features we love the most are automations which can improve our productivity.“

“With Freshdesk, our company can manage and improve our client satisfaction as well as transparency process within the company. And the team is very helpful during our first year using this solution. We are looking forward to using more of Freshdesk features that will improve our reporting process as well.“

“Thank you for bringing Freshdesk to our work!
This is the best way to overcome the thousands of emails we receive every day, this also greatly saved our time in making new tickets.“

“Since we have been using Freshdesk, each issue can be monitored accordingly. It has been improving our SLA's business. Thank you Freshworks for providing such a good solution for our support team.“

“Convenient and easy to use. Thank you Freshworks and Weefer team for facilitating us with such a great feature.“

“Freshdesk is our first customer support tool and we continue to use it for the last 5 years. The ticketing system makes it easier to track all the queries and the automated system helps us to increase our team productivity.
We have seen a Y-on-Y improvement at an average of 18% in our customer handling & effective internal coordination thanks to their knowledge base solution. Thank you Weefer & Freshdesk team for your awesome support.“

“Thank you for bringing Freshdesk to our work better and faster and more efficiently. With easy use and there are reports for data.
Always success Freshdesk.“

“Thank you, Freshdesk is very user-friendly not only for the end-users but also for us. It is quite helpful for improving the SLA progress in our team.“

“Freshdesk helping us a lot to deliver a great experience to our customers, Freshdesk offers so many features, it's really helping our operation to increase the productivity, at the same time we can manage better interaction and deliver happiness to our customers, also anytime we need help, we always got wonderful support both from Weefer and Freshdesk.“

“Freshservice is useful because Amartha has hundreds of branches throughout Indonesia and the assets are distributed within the branch.“