Elevate Your Customer Service and Support with Our Intelligent Helpdesk Software

Convert every customer interaction from email, Facebook, Instagram, customer portal, chat widget, and WhatsApp into tickets automatically routed to support agents for prompt follow-up.

Free Demo
Trusted by Over 300+ Companies Across Indonesia
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Why Choose Freshdesk as Your Helpdesk Software?

Easy-to-Understand Reporting Visualization

Utilize various analysis templates with informative visualizations of support agent performance and customer satisfaction. You can even choose the type of chart you want to present.
Free Demo

Advanced Ticketing System

Monitor and manage all tickets from various channels in one centralized inbox. This helps support agents follow up quickly and accurately.
Free Demo
Support Ticket Omnichannel

Even More Advanced Features

Automatically prioritize and assign tickets to the right support agent using automation features. Need more certainty about setting ticket flow criteria? Freddy AI assists by providing predictive insights.
Free Demo

Self-Service for Customers

Empower customers with comprehensive FAQs or knowledge articles so they can find solutions quickly without adding to the support team’s workload.
Free Demo

Built-in Collaboration Features

Boost support agent productivity with collaboration tools. Invite product experts, colleagues from other teams, or even third parties as collaborators to expedite ticket resolution.
Free Demo

Easy-to-Understand Reporting Visualization

Utilize various analysis templates with informative visualizations of support agent performance and customer satisfaction. You can even choose the type of chart you want to present.
Free Demo

Advanced Ticketing System

Monitor and manage all tickets from various channels in one centralized inbox. This helps support agents follow up quickly and accurately.
Free Demo

Enhance Your Support Agents’ Productivity More with These Additional Features:

Agent Collision Detection
SLA Management
Canned response
Parent-child Ticketing
Support across channels
Automatic Email Notifications for Changes
Best-in-Class Data Security and Privacy

Agent Collision Detection

Prevent multiple support agents from accidentally working on the same ticket.
Free Demo

SLA Management

Set response and resolution times to ensure optimal customer service quality.
Free Demo

Canned response

Save and automatically send response templates for common customer queries to lighten the support team’s workload.
Free Demo

Fitur Parent-child Ticketing

Resolve complex tickets faster and more effectively by distributing them among appropriate agents.
Free Demo

Support across channels

Monitor and manage all customer interactions in one place, including email, live chat, website widgets, WhatsApp, and social media messaging.
Free Demo

Automatic Email Notifications for Changes

Receive automatic updates on ticket status changes via email for customers and support agents, serving as reminders or prompts for action.
Free Demo

Best-in-Class Data Security and Privacy

Freshdesk ensures data security and privacy with features like custom SSL certificates, secure login SSO, and compliance with security certifications such as HIPAA, CCPA, and GDPR.
Free Demo

Why Choose Weefer as Your Freshdesk Omni Implementation Partner?

Kustom Solusi Sesuai Kebutuhan

Kami akan mengkonfigurasi solusi pilihan Anda agar sesuai dengan kebutuhan. Kami menghadirkan product consultant yang senantiasa siap untuk mendengar apa yang dibutuhkan, sehingga bisa mempercepat ROI.

Experienced Freshworks Platinum Partner

We are the first and only Freshworks Platinum partner in Indonesia. Since partnering with Freshworks in 2015, we have extensive experience implementing and optimizing Freshworks solutions across various industries in Indonesia.

Customized Solutions to Fit Your Needs

We tailor your chosen solution to meet your specific requirements. Our product consultants are always ready to listen and accelerate your ROI.

Kustom Solusi Sesuai Kebutuhan

Kami akan mengkonfigurasi solusi pilihan Anda agar sesuai dengan kebutuhan. Kami menghadirkan product consultant yang senantiasa siap untuk mendengar apa yang dibutuhkan, sehingga bisa mempercepat ROI.

Experienced Freshworks Platinum Partner

We are the first and only Freshworks Platinum partner in Indonesia. Since partnering with Freshworks in 2015, we have extensive experience implementing and optimizing Freshworks solutions across various industries in Indonesia.

FAQ

Yes, Freshdesk offers a free 14-day trial with full access to all features.

Freshdesk menawarkan layanan berlangganan bulanan dan tahunan, atau berdasarkan kesepakatan khusus melalui kami.

Yes, you can change your Freshdesk subscription plan in the plan and billing section or contact us directly for a more straightforward process.

To cancel Freshdesk services, contact Weefer at least 60 days before the renewal date.

Freshworks holds several certifications to ensure your data’s security, such as GDPR, CCPA, SOC 2 Type II, SOC 3, ISO 27701, and ISO 27001:2013.

Take Advantage of This Advanced Helpdesk Software Now!
Contact our team for further consultation.

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