All-in-One Omnichannel Customer Service Software
Enhance customer satisfaction and team efficiency with our seamless omnichannel solution, strengthened by Freddy AI.
Trusted by Over 300+ Companies Across Indonesia
Freshdesk Omni offers a comprehensive solution to reduce wait times and enhance problem-solving effectiveness.
SEAMLESS COLLABORATION
Seamless Team Collaboration
Requesting team assistance has never been easier. Agents can quickly collaborate to resolve tickets, empowering the team with transparent responsibilities and advanced tracking systems, ensuring agents stay informed.
OMNICHANNEL CUSTOMER SERVICE
All Channels in One View
Your agents can personalize the customer service dashboard and analytics in real time with the help of Freddy Copilot, an intelligent AI assistant that proactively recommends actions and summarizes events.
PROACTIVE INSIGHTS
Make Smart, Fast Decisions with Accurate Data
Powered by generative AI, Freddy Insights provides proactive performance data analysis and is ready to offer recommendations to boost productivity and address potential issues.
SEAMLESS COLLABORATION
Seamless Team Collaboration
Requesting team assistance has never been easier. Agents can quickly collaborate to resolve tickets, empowering the team with transparent responsibilities and advanced tracking systems, ensuring agents stay informed.
OMNICHANNEL CUSTOMER SERVICE
All Channels in One View
Your agents can personalize the customer service dashboard and analytics in real time with the help of Freddy Copilot, an intelligent AI assistant that proactively recommends actions and summarizes events.
Weefer & Freshdesk Omni: Elevate Customer Experience with Effective Omnichannel Service
Our chatbot and AI self-service platform effectively handle up to 70% of support tickets, ensuring quick resolutions for customers while empowering your team to focus on core tasks.
Agents are encouraged to personalize service in real time and view all interactions in one place.
Enjoy seamless communication, collaborative work, and progress tracking for unmatched operational efficiency.
Freshdesk Omni leverages generative AI to assess team performance, suggest corrective actions and facilitate their implementation.
Automation is designed to streamline operational processes, allowing agents to work more efficiently.
Freshdesk Omni can pull answers from FAQs and deliver them directly to your customers without requiring agent involvement.
Why Choose Weefer as Your Freshdesk Omni Implementation Partner?
Customized Solutions to Fit Your Needs
We tailor your chosen solution to meet your specific requirements. Our product consultants are always ready to listen and accelerate your ROI.
Experienced Freshworks Platinum Partner
We are the first and only Freshworks Platinum partner in Indonesia. Since partnering with Freshworks in 2015, we have extensive experience implementing and optimizing Freshworks solutions across various industries in Indonesia.
Comprehensive Support and Services
Our team provides end-to-end services, from consultation and implementation to training, support, and integration needs, all available off-site or on-site.
Customized Solutions to Fit Your Needs
We tailor your chosen solution to meet your specific requirements. Our product consultants are always ready to listen and accelerate your ROI.
Experienced Freshworks Platinum Partner
We are the first and only Freshworks Platinum partner in Indonesia. Since partnering with Freshworks in 2015, we have extensive experience implementing and optimizing Freshworks solutions across various industries in Indonesia.
Award-Winning Omnichannel Service with Freshdesk Omni
We offer an award-winning omnichannel service to enhance your customer experience.
Ready to Elevate Your Customer Service Experience?
Fill out the form below to get exclusive FREE 14-DAY access to Freshdesk Omni by Freshworks, designed to enhance your customer service!