freshservice-logo

IT Service Desk Fully Designed to Meet Your IT and Business Service Needs

Design, manage, and automate your IT and business services with Freshservice. Leverage IT Service Management, Asset Management, Operations Management, and more to enhance employee experience.

Free Trial
Trusted by over 300+ companies across Indonesia
air-asia-logo-48
ajinomoto-logo-48
bodynits-logo-48
cladtek-logo-48
idn-media-logo-48
kredivo-logo-48
penguin-logo-48
smartfren-logo-48
vidio-logo-48
air-asia-logo-48
ajinomoto-logo-48
bodynits-logo-48
cladtek-logo-48
idn-media-logo-48
kredivo-logo-48
penguin-logo-48
smartfren-logo-48
vidio-logo-48

More Than Just an Ordinary IT Service Desk / Management

Freshservice offers a modern, intelligent, cloud-native, and cost-effective service management approach for IT and business needs. Empower your employees/customers with IT/business support and services anytime, anywhere.

Why Choose Freshservice?

Analytics Widget

Drag-and-drop analytics widget to transform data into actionable insights.
Free Trial

Based on ITIL Standards

We ensure that all support or services provided to customers/employees are in line with the latest ITIL standards, including the PinkVERIFY™ certification.
Free Trial

More Relevant with AI/ML

AI/ML capabilities make follow-up recommendations more insightful and contextually relevant. Clearly, this can enhance user satisfaction while saving agent resolution time.
Free Trial

Built-in Survey Feature

User satisfaction surveys are key to improving service quality, which is why every user is encouraged to provide ratings and feedback on the agent’s service immediately after the service process is completed.
Free Trial

Smart Automation

Are repetitive questions or requests taking up time? Automate them! We will walk you through setting everything up with an easy drag-and-drop method.
Free Trial

Marketplace Apps

With just a few clicks, you can integrate Freshservice with several third-party apps. Need the opposite? Freshservice APIs and SDKs are ready for linking to other IT ecosystems.
Free Trial

Service Catalog

Simplify user requests with the “shopping cart” approach. Users can pick their requests just like they’re shopping online. By clicking “submit,” all requests are sent to the corresponding departments and proceed for approval.
Free Trial

Analytics Widget

Drag-and-drop analytics widget to transform data into actionable insights.
Free Trial

Based on ITIL Standards

We ensure that all support or services provided to customers/employees are in line with the latest ITIL standards, including the PinkVERIFY™ certification.
Free Trial

Enhance your IT Service Desk experience with features such as:

Incident Management
SLA Management
Knowledge Base
Problem Management
Release Management
Workflow Automation
Project Management
Alert Management
Cloud Management
Asset Management
Interactive Reporting Features

Incident Management

Manage all user incidents and assign them to the right agent to be worked on and resolved on time.
Free Trial
Incident Management

SLA Management

Create multiple SLA policies based on various criteria to ensure agents have targets they need to meet, while also setting time service expectations for users.
Free Trial
SLA Management

Knowledge Base

Empower users to solve their own issues by providing access to all available information, both internal and external, in one centralized location.
Free Trial
Knowledge Base

Problem Management

Easily manage customer issues or requests, from conducting root cause analysis to inviting other teams for collaboration.
Free Trial
Problem Management

Release Management

Automatically send notifications to users about critical events, such as “We will be testing the app at [time]” or “Our network will be down for 30 minutes.”
Free Trial
Release Management

Automasi Workflow

Automate routine and repetitive IT and business services like password resets, pay slips, PC device requests, and multi-department approvals.
Free Trial
Workflow Automation

Project Management

Organize and monitor all your IT and business projects in a single, centralized platform. Employee evaluations, inventory audits, and new software license requests are just some of the tasks you can handle here.
Free Trial
Project Managemet

Alert Management

Combine all monitoring tools (network, server, antivirus, etc.) in one place to save time and stay more focused.
Free Trial
Alert Management

Cloud Management

Monitor all cloud resources in your digital infrastructure. Freshservice supports integration with some of the world’s leading cloud service providers.
Free Trial
Cloud Management

Asset Management

Manage and monitor all your assets, including software, hardware, office inventory, cloud services, real estate, movable assets, and more, all from one screen.
Free Trial
Asset Management

Fitur Pelaporan Interaktif

Display all IT or business service-related data reports with an interactive, modern interface.
Free Trial
Fitur Pelaporan Interaktif

Frequently Asked Questions (FAQ) About Freshservice

Once you register, the free demo will be active for 14 days. You will have full access to all Freshservice features.

Renew your Freshservice subscription monthly, annually, or based on a custom agreement with us.

Yes, you can switch to another plan. This can be done in the “Service Plans” section or by contacting us. The new plan will take effect from the next month.

To cancel your Freshservice service, please get in touch with us to ensure your data is secured and backed up. The service will then end in the next billing cycle.

Your data security is a top priority for us. Freshservice follows regulations such as GDPR, CCPA, and the Personal Data Protection Law No. 27 of 2022. We also ensure that our software is always up to date with the latest security standards.

Why Choose Weefer as Your Freshservice Implementation Partner?

Custom Solutions Tailored to Your Needs

We will configure the solution of your choice to meet your needs. Our product consultants are always ready to listen to your requirements, ensuring faster ROI.

Experienced and Authorized Freshworks Platinum Partner Indonesia

We are the only and first Freshworks Platinum partner in Indonesia. Having partnered with Freshworks since 2015, we have extensive experience in implementing and optimizing Freshworks solutions across various industries in Indonesia.

Comprehensive Support and Services

Our team will provide complete services from start to finish. Consultation, Implementation, Training, Support, Integration Needs – all of these can be done either off-site or on-site.

Custom Solutions Tailored to Your Needs

We will configure the solution of your choice to meet your needs. Our product consultants are always ready to listen to your requirements, ensuring faster ROI.

Experienced and Authorized Freshworks Platinum Partner Indonesia

We are the only and first Freshworks Platinum partner in Indonesia. Having partnered with Freshworks since 2015, we have extensive experience in implementing and optimizing Freshworks solutions across various industries in Indonesia.

Pendapat Mereka tentang Weefer?

“This solution from Freshworks is simple and easy to use, allowing us to easily gather customer response data and review it with the team. The canned response feature really helps us answer customer questions quickly and accurately.”

Susanti Santi

Senior Customer Service
HIJUP

“Freshservice is useful because Amartha has hundreds of branches across Indonesia, and we need to manage all those assets. We also distribute those assets to all the branches.”

Andhika Wahyu Putra

Customer Service Manager
Amartha

“This solution from Freshworks is simple and easy to use, allowing us to easily gather customer response data and review it with the team. The canned response feature really helps us answer customer questions quickly and accurately.”

Rianda

Key Account Officer / Commercial
Kerry Express Indonesia

“Really helpful and easy to use, thank you to the Weefer and Freshworks teams for providing us with such great features.”

Gracia Tanzil

Customer Experience Lead
Topremit

“After using solutions from Freshworks, we were finally able to integrate several service channels in one place. We can monitor all history and activities of clients/freelancers, allowing us to serve them better. The visualization of our agent performance dashboard has become clearer, and this enables us to make better business decisions.”

Ryan Gondokusumo

CEO
Sribu

“This solution from Freshworks is simple and easy to use, allowing us to easily gather customer response data and review it with the team. The canned response feature really helps us answer customer questions quickly and accurately.”

Susanti Santi

Senior Customer Service
HIJUP

“Freshservice is useful because Amartha has hundreds of branches across Indonesia, and we need to manage all those assets. We also distribute those assets to all the branches.”

Andhika Wahyu Putra

Customer Service Manager
Amartha

Ready to take advantage of these benefits? Contact our team for FREE CONSULTATION.